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Taylor Nguyen

Operations Analyst

taylor.nguyen@email.com·(512) 555-0188·Austin, TX·linkedin.com/in/taylornguyen

Professional Summary

Detail-oriented analyst with five years improving process efficiency in logistics and SaaS operations. Skilled in Excel, SQL, and cross-team reporting for leadership decisions.

Experience

Operations Analyst
Jul 2021 – Present
Summit Parcel Co. · Austin, TX
  • Built weekly KPI dashboards adopted by regional managers across five hubs.
  • Identified routing inefficiencies that saved an estimated $220K annually.
Business Analyst
Mar 2018 – Jun 2021
Riverbend Software · Austin, TX
  • Documented SOPs for customer onboarding used by a 25-person support team.
  • Supported implementation of a new CRM with clean data migration and training.

Education

B.S. Business Administration
Aug 2014 – May 2018
University of Texas at Austin · Austin, TX

Skills

ExcelSQLProcess mappingTableau

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